TERMS & CONDITIONS

Celtic Shine Detailing - Terms & Conditions

1. General Agreement

By booking a service with Celtic Shine Detailing, you agree to the following terms and conditions. These terms apply to all customers using our valeting and detailing services.

2. Booking & Deposits

• Bookings are subject to availability and will be confirmed upon acceptance.
• For certain services, particularly high-value packages or jobs requiring specialized products, we reserve the right to request a non-refundable deposit. This will be communicated at the time of booking.
• Deposits must be paid within the specified time to secure the booking. Failure to pay may result in cancellation.

3. Payment & Pricing

• Payment is due upon completion of the service unless otherwise agreed.
• We accept cash and bank transfers.
• Prices are subject to change without notice. However, any price agreed upon at the time of booking will be honored.

4. Customer Responsibilities

• Please ensure your vehicle is accessible at the agreed time and location.
• Remove all personal belongings from the vehicle before the appointment. We are not responsible for lost or damaged items left inside the vehicle.
• If the vehicle is excessively dirty, contains pet hair, or requires additional work beyond the selected package, additional charges may apply. We will discuss any extra costs before proceeding.

5. Cancellations & Rescheduling

• If you need to cancel or reschedule, please provide at least 48 hours' notice. Deposits are non-refundable but can be transferred to a new booking within 30 days.
• Cancellations made with less than 48 hours’ notice may result in a cancellation fee.
• If we arrive at the scheduled location and are unable to access or complete the service due to customer circumstances, a call-out fee may apply.

6. Weather Conditions

• We are a mobile business and work in various weather conditions; however, in extreme weather (heavy rain, snow, storms), we may need to reschedule. We will notify you as soon as possible if this is necessary.

7. Liability & Damage

• We take the utmost care when working on vehicles, using professional techniques and high-quality products.
• We are not liable for pre-existing damage, poor paintwork, or weak surfaces that may become more noticeable after cleaning.
• Any concerns must be raised before the service begins.

8. Satisfaction Guarantee

• Customer satisfaction is our priority. If you are not satisfied with the service, please inform us before we leave, and we will do our best to resolve the issue.
• Complaints made after we have left the premises will be reviewed on a case-by-case basis.

9. Changes to Terms & Conditions

Celtic Shine Detailing reserves the right to amend these terms at any time. The most up-to-date version will always be available on our website.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

📩 [celticshinedetailing@gmail.com]

📞 [01834473113 or 07495980475]